Terms of Service
About Karen Dawn Curtis
Our aim is to help people get creative and discover the joy of making and doing things. We assist the UK ceramic industry in one of its most noble and useful endeavours - the passing on of creative and technical skills and the practice of ceramics.
Karen Dawn Curtis offers gift vouchers, which can be spent on specific courses promoted on the website.
Vouchers are available for each course and are issued within 7 days upon any purchase via email.
Vouchers are valid for 12 months. Bookings must be made by the expiry date, though the actual course may take place later than this.
Please note that due to COVID-19, vouchers due to expire in any period of lockdown can be extended a further 3 months from the original expiry date, giving a total of 15 months validity. Any voucher booked on courses that are cancelled due to the current lockdown, and that may have officially expired at that point will automatically be extended the extra 3 months of validity from the point that it is unverified from the cancelled booking.
Please see full gift voucher terms and conditions.
Online and e-mail bookings made with Karen Dawn Curtis
The Karen Dawn Curtis offers online booking on certain course listings promoted on the website. Online booking can be cancel for a full refund up to 14 days of purchase.
Full online booking terms and conditions can be found further down this page.
Safety & insurance
All students will be required to follow the rules of the Health and Safety Procedure any student not follow this procedure can be asked to leave.
Diversity and inclusivity policy
Karen Dawn Curtis is committed to promoting creative learning and inclusive practices for all.
We believe that every individual using the Karen Dawn Curtis as a student or a Tutor should be treated with dignity and respect. Karen Dawn Curtis will provide a learning environment that is free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.
Where disability or physical challenges may be a barrier to participation, Karen Dawn Curtis make all reasonable adaptations possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance.
Notice and take-down policy
Karen Dawn Curtis operates on a "notice and takedown" basis. If you have any complaints or objections to material or content posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.
Karen Dawn Curtis Bookings: full terms and conditions
How it works:
Simply e-mail Karen or use online booking button.
Karen will e-mail you dates available and you can select a date.
Karen will issue an invoice and payment can be made.
For online booking the booking is automatically accepted, payments processed and booking confirmed – you will be sent an email confirmation
Gift vouchers can be used as full payment:
All courses are offered subject to availability and places on specific courses cannot be guaranteed - bookings must be agreed/confirmed with Karen Dawn Curtis. Karen Dawn Curtis tutors is an individual craftsperson and the courses are therefore bespoke and offered in limited numbers. Please book as early as possible to avoid disappointment.
Refunds & cancellations (course bookings)
You have 14 days to cancel your booking from purchase and you will receive a full refund (if you had paid in full or part by Karen Dawn Curtis gift voucher the gift voucher will be reactivated for you to use to book another course, subject to the expiry date). If you cancel you booking 14 days before the course start date you can amend your booking on to another date. If you cancel your booking less than 14 days before the start date you will not be entitled to any refund though you may be able to amend your booking to another date at the discretion of the tutor. Refunds can only be made to the person who made the booking and credited to the same credit or debit card or PayPal account used at payment.
Please note that bespoke courses, those arranged for groups or by specific arrangement, cannot be amended unless by agreement with the tutor.
Sometimes Karen Dawn Curtis may need to cancel the course at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns. We regret that in the event of cancellation for any reason, Karen Dawn Curtis is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.
Complaints & feedback
Your feedback is important to us, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right.
All of the above terms and conditions apply as a condition of using the Karen Dawn Curtis Pottery Workshop whether to book a course, make enquiries or purchase a gift voucher, whether or not the participant is the original purchaser. Karen Dawn Curtis reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with British law.